We're looking for a detail-driven professional with at least two years of service coordination or dispatching experience who thrives in a fast-paced environment and is ready to take ownership of scheduling, customer communication, and daily workflow support.

Additional details:

• Pay range: $60K-$75k depending on experience level
• Schedule: M-F 7:00am to 4:00pm
• Location: In office 100%
• Type: Direct Hire with full benefits (see below)

Job duties:

• Coordinate and dispatch HVAC service technicians based on priority, geographic efficiency, and required skill sets.
• Manage the daily service schedule and maintain consistent communication with field technicians.
• Audit completed service work to ensure accurate labor hours, materials used, and proper documentation.
• Prepare all necessary paperwork for invoicing and forward completed files to the accounting team.
• Monitor active service jobs and follow up on any outstanding details or incomplete work.
• Respond promptly and professionally to incoming service calls and emails.
• Serve as the primary customer contact, providing updates throughout the scheduling and service process.
• Foster strong customer satisfaction by delivering timely communication and issue resolution.
• Oversee service agreement renewals, including updating pricing and distributing revised contracts.
• Keep detailed and organized records of service agreements, job history, and customer correspondence.
• Collaborate closely with the Service Manager to prioritize workloads, address field challenges, and meet operational goals.
• Support field technicians by assisting with material coordination, documentation needs, or job clarifications.

Requirements:

• 2+ years of service coordination or dispatching experience is required
• Must come from an HVAC, Construction, or similar Trades industry background
• Experience in MS Office Suite (Excel), Monday would be great as well

Benefits/Perks:

• 100% company paid health insurance coverage
• 401K match
• Future profit sharing (in the works)
• Company paid Christmas Party, including hotel room and gifts
• Company summer picnic for families

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.